Shipping Policy

Last Updated: October 7, 2025

At Ivak Boutique (ivak.boutique), we are committed to delivering your fashion purchases safely and efficiently. This Shipping Policy outlines our shipping practices, timelines, and procedures for domestic deliveries within India.

1. Shipping Coverage

1.1 Domestic Shipping Only

• We currently ship only within India
• We deliver to all serviceable PIN codes across India
• International shipping is not available at this time

1.2 Serviceable Locations

We ship to addresses across India where our courier partners provide service. If your location is not serviceable, you will be notified at checkout, and we will be unable to process your order for delivery to that address.

2. Order Processing Time

2.1 Dispatch Timeline

• Orders are typically dispatched within 2-7 business days from the date of order confirmation
• Business days exclude Sundays and public holidays in India
• Processing time may vary based on product availability and order volume during sale periods or festive seasons

2.2 Order Confirmation

Once your order is placed and payment is confirmed:

• You will receive an order confirmation email at the registered email address
• You will receive a shipping confirmation email with tracking details once your order is dispatched
• Tracking information may take 24-48 hours to become active in the courier system

2.3 Custom and Pre-Order Items

• Custom-made or pre-order items may require additional processing time
• Specific timelines for such orders will be communicated at the time of purchase
• These items cannot be cancelled once production has begun

3. Delivery Time

3.1 Estimated Delivery

• Delivery time varies based on your location and the courier partner handling your shipment
• Typical delivery timeframes after dispatch:
  • Metro Cities: 2-4 business days
  • Other Cities/Towns: 4-7 business days
  • Remote Areas: 7-10 business days
• These are estimated timeframes and actual delivery may vary

3.2 Factors Affecting Delivery

Delivery times may be affected by:

• Weather conditions
• Natural disasters
• Political disturbances or strikes
• Festival season rush
• Courier partner operational issues
• Remote or difficult-to-access locations
• Incomplete or incorrect delivery address

3.3 Delays

While we make every effort to ensure timely delivery, Ivak Fashions is not responsible for delays caused by:

• Courier partner issues beyond our control
• Natural calamities or force majeure events
• Incorrect or incomplete address provided by customer
• Recipient unavailability at delivery address
• Customs or local authority restrictions

4. Shipping Partners

4.1 Courier Partners

We work with reputable courier partners to ensure safe and timely delivery of your orders. The specific courier partner may vary based on:

• Your delivery location
• Product type
• Availability and efficiency of service

4.2 Tracking Your Order

• Once shipped, you will receive a tracking number via email and SMS
• You can track your shipment using the tracking number on the courier partner’s website
• You may also track your order through the “My Orders” section on our website

5. Shipping Charges

5.1 Standard Shipping Fees

Shipping charges are calculated based on:

• Order value
• Delivery location
• Weight and dimensions of the package

5.2 Free Shipping Offers

• We may offer free shipping on orders above a certain value
• Free shipping promotions will be clearly mentioned on the website
• Promotional free shipping offers are subject to terms and conditions

5.3 Prepaid Orders

All orders must be prepaid through our payment gateway (Razorpay). We do not currently offer Cash on Delivery (COD) service.

6. Delivery Address

6.1 Accurate Information

• Please ensure you provide complete and accurate delivery address including:
  • Full recipient name
  • Complete street address with house/flat number
  • Landmark (if applicable)
  • City, State, and correct PIN code
  • Active mobile number

6.2 Address Modification

• Address changes can be requested before dispatch by emailing ivakfashion1@gmail.com or calling +91 6369731071
• Once the order is dispatched, address changes may not be possible
• If address modification is not possible, you may need to return the order as per our Return Policy (return shipping charges may apply)

6.3 Undeliverable Addresses

If an order is returned to us due to:

• Incorrect or incomplete address
• Recipient unavailability after multiple delivery attempts
• Refusal to accept delivery

We will contact you to arrange re-delivery. Additional shipping charges may apply for re-dispatch, or you may opt for a refund as store credit after deducting applicable charges.

7. Delivery Attempts

7.1 Delivery Process

• Our courier partner will attempt delivery during business hours (typically 10 AM to 6 PM)
• Multiple delivery attempts (usually 2-3) will be made
• You may receive a call or SMS from the delivery personnel before delivery

7.2 Failed Delivery

If delivery cannot be completed after multiple attempts:

• The package may be returned to us
• You will be notified of the failed delivery attempts
• We will contact you to arrange re-delivery or process a return

7.3 Recipient Responsibility

Please ensure someone is available at the delivery address to receive the package. We are not responsible for delays caused by recipient unavailability.

8. Package Inspection at Delivery

8.1 Inspection

• You have the right to inspect the package for visible damages before accepting delivery
• Do not accept the package if the outer packaging is significantly damaged, tampered with, or opened

8.2 Damage Reporting

If you notice any damage to the package:

• Refuse the delivery and inform the courier representative
• Contact us immediately at ivakfashion1@gmail.com or +91 6369731071 with photos of the damaged package
• We will arrange for a replacement or refund as appropriate

8.3 Acceptance of Delivery

Once you sign for and accept the delivery:

• You acknowledge that the package was received in good external condition
• For product-related issues (size, defect, etc.), please refer to our Return & Refund Policy

9. Lost or Damaged Shipments

9.1 Lost in Transit

If your package is lost during shipment:

• Contact us within 7 days of expected delivery date
• We will initiate an investigation with the courier partner
• Once confirmed lost, we will offer a replacement or full refund

9.2 Damaged Products

For products damaged during shipping:

• Contact us within 48 hours of delivery with photographs
• We will arrange for a replacement or refund as per our Return & Refund Policy
• Return shipping will be managed by us at no cost to you

10. Order Tracking Issues

10.1 Tracking Not Updated

If tracking information is not updated:

• Tracking may take 24-48 hours to become active after dispatch
• Contact us if tracking shows no movement for more than 3 business days
• We will coordinate with the courier partner to locate your shipment

10.2 Incorrect Tracking Status

If tracking shows delivery but you haven’t received the package:

• Check with family members or neighbors who may have accepted delivery
• Contact us immediately at ivakfashion1@gmail.com or +91 6369731071
• We will investigate with the courier partner and resolve the issue

11. Special Circumstances

11.1 Festival and Sale Seasons

During high-volume periods (festivals, sales, etc.):

• Processing and delivery times may be extended
• We will communicate any expected delays
• We appreciate your patience during these peak times

11.2 COVID-19 or Health Emergencies

During health emergencies or pandemics:

• Shipping and delivery may be subject to government regulations
• Contactless delivery may be implemented
• Additional delays may occur due to safety protocols

11.3 Remote Areas

For remote or hard-to-reach locations:

• Delivery may take longer than standard timelines
• Additional shipping charges may apply
• Some courier partners may not service certain remote areas

12. Multiple Item Orders

12.1 Split Shipments

If your order contains multiple items:

• Items may be shipped separately based on availability
• You will receive separate tracking numbers for each shipment
• No additional shipping charges will apply for split shipments unless otherwise specified

12.2 Pre-Order with Regular Items

If your order includes both in-stock and pre-order items:

• In-stock items may be shipped immediately
• Pre-order items will be shipped separately once available
• You will be informed of the expected timeline for pre-order items

13. Gifts and Special Deliveries

13.1 Gift Wrapping

If you wish to send items as gifts:

• Contact us at ivakfashion1@gmail.com for gift wrapping options
• Gift wrapping services may be available for an additional charge
• Invoices with pricing will not be included in gift shipments upon request

13.2 Gift Messages

• You may include a gift message with your order
• Please specify your gift message requirements at checkout or email us

14. Customs and Taxes

14.1 Domestic Taxes

• All applicable GST and taxes are included in the product price
• No additional customs or import duties apply for domestic shipments within India

15. Contact for Shipping Queries

For any questions or concerns regarding shipping:

Ivak Fashions
102/20, Annai Sathiya Nagar, 2nd Street
Nesapakkam, Small Pillar Kovil
Chennai, Tamil Nadu, India – 600078

Email: ivakfashion1@gmail.com
Phone: +91 6369731071
Website: ivak.boutique

Customer Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM IST
Sunday and Public Holidays: Closed

16. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Last Updated: October 7, 2025
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