Return & Refund Policy

Last Updated: October 7, 2025

At Ivak Boutique (ivak.boutique), we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the conditions and procedures for returns, exchanges, and refunds.

1. Return Window

1.1 Time Period

• You may request a return or exchange within 14 calendar days from the date of delivery
• The return window begins on the date you receive the product, as confirmed by delivery tracking
• Return requests received after 14 days will not be accepted

1.2 Return Eligibility

Returns and exchanges are accepted only under the following conditions:

• Size mismatch: The size delivered does not match the size you ordered, or the product does not fit as expected based on our size chart
• Defective product: The product has manufacturing defects or damages not caused by customer use
• Wrong product: You received a different product than what you ordered

2. Non-Returnable Items

The following items are NOT eligible for return or exchange under any circumstances:

2.1 Pre-Order Items

• Products ordered through our pre-order system cannot be returned or exchanged
• Pre-order items are made to order based on your specifications

2.2 Custom-Made Products

• Any custom-made, tailored, or personalized clothing items
• Products altered or customized as per your specific requirements

2.3 Sale Items

• Products purchased during sales, clearance, or with special discounts marked as “Final Sale”
• Items marked “Non-returnable” at the time of purchase

2.4 Used Products

• Products that have been worn, washed, altered, or damaged after delivery
• Items showing signs of use, including but not limited to:
  • Stains, marks, or odors
  • Missing tags or labels
  • Damage to fabric or embellishments
  • Alterations or modifications

2.5 Hygiene Products

• Undergarments, innerwear, or any intimate apparel for hygiene reasons
• Products with broken hygiene seals

3. Return Conditions

To be eligible for a return or exchange, products must meet ALL of the following conditions:

3.1 Original Packaging

• Products must be in their original packaging with all tags attached
• All original packaging materials, including bags, boxes, and wrapping, must be intact
• Do not remove, damage, or deface any product tags or labels

3.2 Unused Condition

• The product must be unworn, unwashed, unaltered, and in its original condition
• The product must not have any stains, odors, or signs of use
• All accessories, freebies, or complimentary items received with the product must be returned

3.3 Product Tags

• Original brand tags must be attached and intact
• Price tags must be attached and undamaged
• Care instruction labels must not be removed or defaced

3.4 Proof of Purchase

• You must provide the order number and invoice
• Original payment confirmation is required

Important: If any of these conditions are not met, we reserve the right to reject the return and send the product back to you at your expense.

4. Return Process

4.1 Initiating a Return

To request a return or exchange:

Step 1: Contact us within 14 days of delivery

• Email: ivakfashion1@gmail.com
• Phone: +91 6369731071
• Provide your order number, product details, and reason for return

Step 2: Return Authorization

• Our customer service team will review your request
• If approved, you will receive return instructions and a Return Authorization Number
• Do not ship any products without a Return Authorization Number

Step 3: Package the Product

• Pack the product securely in its original packaging
• Include all tags, accessories, and the original invoice
• Write the Return Authorization Number clearly on the package

Step 4: Ship the Product

• Ship the product to the address provided in the return authorization email
• Use a trackable shipping method
• Retain the shipping receipt and tracking number

4.2 Return Address

Products should be returned to:

Ivak Fashions
102/20, Annai Sathiya Nagar, 2nd Street
Nesapakkam, Small Pillar Kovil
Chennai, Tamil Nadu, India – 600078

Important: Do not send returns without prior authorization. Unauthorized returns may be rejected or delayed.

5. Return Shipping Costs

5.1 Who Pays for Return Shipping?

Return shipping costs are handled as follows:

Customer Responsibility:

• Size mismatch due to incorrect size selection by customer
• Change of mind or preference
• Style or color dissatisfaction (subjective reasons)
• Returns during regular non-promotional periods

Ivak Fashions Responsibility:

• Defective or damaged products
• Wrong product shipped due to our error
• Quality issues or manufacturing defects
• During specific promotional offers that include free returns

5.2 Promotional Free Returns

• We may offer free return shipping during specific promotional campaigns
• Free return shipping will be clearly communicated on the website or via email
• Terms and conditions of promotional free returns will be specified at the time of the offer

5.3 Return Shipping Tips

• We recommend using a trackable and insured shipping method
• Retain proof of shipment and tracking information
• Ivak Fashions is not responsible for products lost or damaged during return shipping if sent via a method not recommended by us

6. Inspection and Processing

6.1 Inspection Timeline

• Once we receive your returned product, it will be inspected within 3-5 business days
• Our quality team will verify that the product meets all return conditions
• You will be notified of the inspection results via email

6.2 Inspection Criteria

The returned product will be checked for:

• Original packaging and tags intact
• Unused and unwashed condition
• No damage, stains, or signs of wear
• All accessories and freebies included
• Match with the original order

6.3 Rejected Returns

If the returned product does not meet our return conditions:

• Your return will be rejected
• You will be notified via email with reasons for rejection
• The product may be sent back to you at your expense, or you may arrange to collect it
• No refund or exchange will be processed for rejected returns

7. Refund Options

We offer the following refund options:

7.1 Store Credit

• Refunds are issued as store credit in your Ivak Boutique account
• Store credit can be used for future purchases on ivak.boutique
• Store credit does not expire and has no usage restrictions
• Store credit is not transferable to other accounts

7.2 Exchange Only

• You may choose to exchange the product for a different size or alternative product
• Exchanges are subject to product availability
• If the exchanged product has a price difference:
  • Higher price: You pay the difference
  • Lower price: The difference is added as store credit

7.3 No Cash Refunds

• We do not offer refunds to the original payment method (credit/debit card, UPI, etc.)
• All refunds are processed as store credit or exchanges only

7.4 Refund Processing Time

• Once your return is approved, store credit will be added to your account within 5-7 business days
• You will receive an email confirmation when store credit is added
• For exchanges, the replacement product will be shipped within 2-7 business days of approval

8. Exchanges

8.1 Exchange Eligibility

• Exchanges are available only for size mismatches
• You may exchange for the same product in a different size or for a different product of equal or higher value

8.2 Exchange Process

• Follow the same return process outlined in Section 4
• Clearly mention in your return request that you wish to exchange
• Specify the size or product you would like to receive

8.3 Exchange Shipping

• For defective products or our errors, we will ship the exchanged product at no additional cost
• For size changes due to customer preference, standard shipping charges may apply to the replacement shipment, or may be waived based on current promotional offers

8.4 Exchange Limitations

• Exchanges are subject to stock availability
• If the requested size or product is unavailable, we will offer:
  • Store credit for the full value
  • Alternative product suggestions
  • Waitlist option if the item will be restocked

9. Defective or Damaged Products

9.1 Reporting Defects

If you receive a defective or damaged product:

• Contact us immediately within 48 hours of delivery
• Email photos of the defect/damage to ivakfashion1@gmail.com
• Include photos of the product, packaging, and any tags/labels

9.2 Resolution for Defects

For verified defective or damaged products, we will:

• Arrange for a free return pickup or provide a prepaid shipping label
• Offer a full refund as store credit
• Provide a replacement product if available
• Cover all shipping costs associated with the return and replacement

9.3 Manufacturing Defects

Manufacturing defects include:

• Fabric tears or holes not caused by customer
• Stitching issues or seam defects
• Broken zippers, buttons, or fastenings
• Color bleeding or fading not due to washing
• Embellishments falling off (if not due to wear)

10. Wrong Product Received

10.1 Reporting Wrong Product

If you receive a product different from what you ordered:

• Contact us immediately within 48 hours of delivery
• Provide your order number and photos of the product received
• Do not remove tags or packaging

10.2 Resolution for Wrong Products

If you received the wrong product due to our error:

• We will arrange for free return pickup
• Ship the correct product at no additional charge
• Provide expedited shipping if available
• Offer compensation in the form of store credit or discount on next purchase, at our discretion

11. Restocking Fee

No Restocking Fee: We do not charge any restocking fees on approved returns. However, if return shipping is borne by you, those costs are non-refundable.

12. Refusal of Delivery

12.1 Refusing at Delivery

If you refuse to accept delivery at the time of shipment arrival:

• Return shipping charges may be deducted from your refund
• You will receive store credit for the product value minus shipping costs
• Refusal must be for valid reasons (damaged packaging, incorrect product visible)

12.2 Repeated Refusals

Multiple instances of delivery refusal without valid reason may result in:

• Blacklisting from future orders
• Account suspension
• Requirement of additional verification for future orders

13. Cancellation Policy

13.1 Before Dispatch

You may cancel your order before it is dispatched:

• Contact us immediately at ivakfashion1@gmail.com or +91 6369731071
• Provide your order number and request cancellation
• If approved, full refund will be issued as store credit within 5-7 business days

13.2 After Dispatch

• Once the order is dispatched, it cannot be cancelled
• You may refuse delivery or return the product as per our Return Policy
• Return shipping charges may apply for cancellations after dispatch

13.3 Non-Cancellable Orders

The following orders cannot be cancelled under any circumstances:

• Pre-order items once production has begun
• Custom-made or personalized products
• Products marked as “non-cancellable” at time of purchase

14. Partial Returns

14.1 Multiple Item Orders

If your order contains multiple items:

• You may return individual items that meet return conditions
• Each item will be evaluated separately
• Shipping discounts or promotional pricing may be recalculated on partial returns

14.2 Bundle or Set Returns

For products sold as bundles or sets:

• All items in the bundle/set must be returned together
• Partial returns of bundled items are not accepted
• Bundle pricing benefits will be voided if set is not returned complete

15. Lost or Stolen Packages

15.1 Delivery Confirmation

Once a package is marked as “delivered” by the courier:

• Ivak Fashions is not responsible for lost or stolen packages
• We recommend checking with neighbors or building management
• Contact the courier partner directly to investigate

15.2 Proof of Delivery

• We rely on courier tracking confirmation as proof of delivery
• If tracking shows delivered but you haven’t received the package, contact us immediately
• We will assist in filing a claim with the courier partner

15.3 Address Errors

If a package is lost due to incorrect address provided by customer:

• Ivak Fashions is not responsible for the loss
• Re-shipment will require payment of additional shipping charges
• No refund will be provided for packages lost due to customer address errors

16. Special Circumstances

16.1 Color Variation

• Minor color variations between website images and actual products may occur due to screen settings
• Such variations are not considered defects and do not qualify for returns
• Significant color discrepancies (wrong color entirely) qualify for return

16.2 Size Chart Reference

• All products have detailed size charts on the product page
• We strongly recommend checking size charts before ordering
• Returns for sizing issues when measurements don’t match size chart are customer’s responsibility

16.3 Fit and Style Preference

• Returns based solely on fit preference or style dissatisfaction are accepted only within our standard return conditions
• Customer bears return shipping costs for preference-based returns
• All return conditions (tags, packaging, unused) must still be met

17. Fraudulent Returns

17.1 Return Abuse

We reserve the right to reject returns or suspend accounts if we detect:

• Excessive return rates indicating abuse
• Returning used or damaged products
• Returning different items than originally sent
• Return fraud or attempting to defraud Ivak Fashions

17.2 Investigation

• All returns are subject to verification and inspection
• Suspicious returns may undergo additional investigation
• We may refuse service to customers engaged in fraudulent activities

17.3 Legal Action

Fraudulent returns may result in:

• Account suspension or permanent ban
• Legal action to recover losses
• Reporting to relevant authorities

18. Customer Responsibilities

As a customer requesting a return, you are responsible for:

• Ensuring the product meets all return conditions
• Packaging the product securely to prevent damage during return shipping
• Obtaining return authorization before shipping
• Using appropriate shipping methods with tracking
• Retaining proof of shipment
• Providing accurate information about the reason for return

19. Force Majeure

Ivak Fashions shall not be liable for delays in processing returns or refunds due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics or health emergencies
• Government restrictions or lockdowns
• Courier service disruptions
• Technical system failures

20. Modifications to Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your return will be processed according to the policy in effect at the time you made your purchase.

21. Dispute Resolution

21.1 Customer Service

For any disputes or concerns regarding returns or refunds:

• Contact our customer service team first at ivakfashion1@gmail.com or +91 6369731071
• We will make every reasonable effort to resolve the issue amicably
• Most issues can be resolved through direct communication

21.2 Escalation

If your concern is not resolved satisfactorily:

• Request to speak with a supervisor or manager
• Provide detailed information about your concern
• We will review your case and respond within 5-7 business days

21.3 Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu, India.

22. Contact Information

For return and refund inquiries, please contact us:

Ivak Fashions
102/20, Annai Sathiya Nagar, 2nd Street
Nesapakkam, Small Pillar Kovil
Chennai, Tamil Nadu, India – 600078

Email: ivakfashion1@gmail.com
Phone: +91 6369731071
Website: ivak.boutique

Customer Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM IST
Sunday and Public Holidays: Closed

23. Important Reminders

• 14-day return window from date of delivery
• Original tags and packaging must be intact
• Pre-orders, custom items, sale items, and used products are non-returnable
• Refunds issued as store credit or exchange only – no cash refunds
• Return shipping costs may be borne by customer or Ivak Fashions depending on reason and promotional offers
• Always obtain Return Authorization Number before shipping returns

24. Acknowledgment

By making a purchase from Ivak Boutique, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

Last Updated: October 7, 2025
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